Terms and Conditions

Welcome to caprockproperty.com (the “Website”).  The Website is provided by and is made available to you, the “user”.  You are bound by the Terms and Conditions of this Agreement.  We may change or remove this site without liability or prior notice.  You agree to use this Website at your own risk.  This site has a limited use and purpose, which is making legitimate reservations and transacts.  The terms “we”, us”, “our”, “website”, “mobile app”, “caprockproperty.com”, refer to the owner of the Property (“Owner”).  The term “you”, “Renter”, “Renters”, refers to the customer visiting the site, using the mobile app, clicking links, providing information and/or booking a reservation through us on this website or through our customer service agents.

By viewing, accessing and using this website or mobile app, you are bound by this Agreement and Terms and Conditions.  You agree to resolve liability and disputes through binding arbitration rather than in court.  If you do not agree with the Terms and Conditions, please don’t book reservations, use the mobile app, or use this website.

Conditions of Use:

1. You are 21 years of age or older.
2. You have legal authority to create a binding legal obligation.
3. You will only use this site for legal and binding obligations to make legitimate booking reservations for you or another person whom you have legal authority to do so.
4. All information you are supplying is true, correct, current, complete, and does not violate any laws, perpetrate fraud or any deception when making reservations.
5. You will safeguard the account information and are completely responsible for the supervision and use of your account by you or someone else.
6. You are responsible for all fees, charges, duties, taxes, and assessments arising from the use of this website.
7. You agree the use of this site is for making travel bookings for individuals, and that you or other person(s) authorizing you is(are) the individual user(s).
8. You agree not to use a robot, spider, scrapers or other automated means or devices to monitor for resale or wholesale purposes.
9. You agree not to put unnecessary load on the site or take actions that would link the site to any other site not expressly approved by Owner.
10. Reservations are refundable if canceled within 72 hours of booking the reservation and are more than 30 days away from the first day of the reservation or check-in.  All reservations are non-refundable 30 days or less prior to the first day of the reservation or check-in. 
11. We retain the right at our sole discretion to deny access to anyone the services we offer, at any time and for any reason for violating this agreement or laws governing these transactions.
12. Any suspicious, fraudulent, or bad-faith activity around bookings, cancelations or site usage may result in forfeiting of reimbursement of charges associated with activity deemed, suspicious, speculative, fraudulent, or abusive.
13. If you have conducted any fraudulent activity, you may be held liable for any and all charges, fees, duties or assessments, monetary losses, litigation costs or damages.
14. We reserve the right to cancel reservations associated with your name, email and phone number that are associated with multiple books not pre-authorized.
15. We reserve the right to pre-authorize your credit card for advanced bookings.
16. We have the right to cancel your reservation in the event timely payment is not received.
17. Client Support should be contacted about any disputes regarding cancelled reservations at [email protected] or by calling 855-779-1500.
18. Group bookings are not allowed online without prior verbal notice.  Multiple reservations of the same property without prior approval could be cancelled and charged a cancellation fee, if applicable.
19. Discount codes (Coupons) may be applied to pre-paid property bookings. All taxes, fees, charges, and surcharges are applicable to reservations made with Coupons.  If the Coupon is based on a percentage, it only applies to the rate of the first room.  It does not apply to taxes, fees, charges, and surcharges.  If the travel dates change, it does not apply. Single-use coupons will be deemed fully used in accordance with the restrictions set out in the Coupon Terms and Conditions.  There will be no refund if the Coupon is redeemed in part.
20. If you do not check-in for your first night of the reservation, your reservation could be cancelled.  Refunds are subject to the rules laid out in the Terms and Conditions.
21. We may change the Agreement, Privacy Policy, Terms and Conditions at any time without notice.  You are responsible for keeping up with the changes we make.
22. Some travel destinations involve risks.  We do not represent that travel is advisable or without risk.  We are not liable for damages or losses that may result from travel to any locations or during your stay at any of the locations.
23. We reserve the right to correct any pricing errors, website content, description.
24. This website may contain hyper-links to other parties. We do not endorse or guarantee, warrant, represent or affiliate with any of the services or links provided on the website.  This information is only shown for your convenience or reference.  We do not recommend or endorse these services and are not liable for any content, accuracy and do not warrant any of the services.  We highly recommend you take steps to protect yourself from viruses, bots, worms, Trojan horses, defects, or any items destructive in nature when using these links.
25. We have no liability and will make no refunds for acts, errors, omissions, representations, warranties, breaches, or negligence of any kind.  We are not responsible for any delay, cancellations, overbooking, strike, force majeure, weather, traffic, additional expenses, or rerouting by government authorities, including pass or road closures.
26. You agree to defend, indemnify, and hold harmless Owner, www.caprockproperty.com, or their representatives against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of your breach of this Terms and Conditions and Agreements, violation of the law, or your use of this website.
27. The software used by this website is protected by copyright low and reproduction or redistribution is strictly prohibited.
28. Currency rates are based on publicly available guidelines and are only for guideline purposes.
29. We may display photos and reviews from time to time.  By inputting this data, you disclaim any property rights, royalties, legal or moral rights to these reviews and agree you have no objections to the publication, use, modification, deletion, or exploitation of your User Reviews by us.  You will agree they are accurate and will not intentionally or recklessly cause injury or offend any person or their business with posts that are untrue, malicious, defamatory, abusive, obscene, or unreasonable.  We do not endorse any User Reviews or photos.  We may remove or add reviews, photos, or content from the website at our sole discretion.
30. If any part of these Terms and Conditions or this Agreement is determined not to be valid or legal under existing laws, nothing contained in this Agreement limits our rights or impairs our ability to enforce provisions in this Agreement.
31. This Agreement represents the entire Agreement and supersedes any previous communications, statements, proposals, electronic or otherwise, between you and Owner.
32. We will comply with law enforcement for legal requests or requirements relating to your use of this website or information.
33. By selecting the “Accept” button, you agree to all the Terms and Conditions governing the use of this website.  You agree to immediately cease the use of the mobile app if you are terminated of use for any reason. We are not responsible for any licenses held by or governed by your device and don’t warrant any of the mobile applications’ use.  We are not liable of your usage of your mobile device infringes on any third-party’s intellectual property.  You will hold us harmless against any and all liability, suit, fees or claims.
34. You represent that you are not located in a country that is subject to a US government embargo or is designated by the US government as a terrorist-supporting country and are not a prohibited or restricted party.

Disputes and Arbitration

We strive for customer satisfaction.  If you have a problem or dispute, we will try to resolve your concerns.  If we are unsuccessful, you or we may pursue claims as explained in this section.  To give us the opportunity to resolve informally your disputes relating to this website, this Agreement, Terms and Conditions, our Privacy Policies, or any other services, you agree to communicate your claim to [email protected] or call 855-779-1500.  You agree to not file any formal complaint, arbitration until 60 days and give us that time to resolve the matter directly.  If after 60 days from the day you submitted a claim to [email protected] your claim is not resolved, you may seek relief through arbitration or small claims court, as set forth below. 

There is no judge or jury in arbitrations, and court review is limited.  You agree to abide by the rules of the American Arbitration Association, as well as the AAA Consumer Rules.  Any and all arbitration proceedings to resolve claims will be on an individual basis, not by class, consolidated or representative action.  You waive your right to a jury in the event arbitration claims proceed to court.