We believe it is critical to protect the privacy of our customers. This Privacy Policy applies to property rentals, rental management, marketing of rental listings, provisions of guest services, your use of the website, social media, advertisements, and communications. This does not apply to third parties. Below is a summary of the non-public personal information we may collect and maintain over the course of our relationship.
What personal data we collect and why we collect it
We collect the following non‐public personal information about our customers:
- Information customers, occupants, friends, guests, or their legal agent provide to complete their rental reservations
- Payment, identity, contact methods of payment like credit card, debit cards and billing address, location and date of stay, names of property owners, government issued identity verification documents, automobile license plates for parking permits, and other information required by the hotel or resort management as they deem necessary to perform services
- Payment information including bank account, tax identification or other information required to remit lodging or sales taxes or fees
- Information customers provide in agreements connection with opening and maintenance of accounts,
- Information customers provide orally, and
- Information received from authorized third parties to perform services
- Information as required by law or to prevent fraud, money laundering, illegal activity, or other financial or property crimes and harmful activity
- The information we collect varies based on the services we are providing
- Details about search history, attempted bookings, canceled bookings, current and past bookings, location to comply with our contractual obligations with you, to enforce our policies and Terms of Service Agreements, resolve disputes, to improve the performance of our website, optimize our services, provide directions, to send notices, marketing and promotional messages on social media or third-party sites
- IP addresses, mobile carriers, browsers, proxy servers, and location derived from your IP address
- Recorded phone calls for customer assurance purposes
Who we share your data with
We do not disclose any non-personal information about our customers or former customers to anyone, except:
- At the customers’ request
- As permitted or required by law
- To facilitate our services to our customers
- To fulfill the terms of a contract between you and us
- To allow third parties such as maintenance contractors, house keepers, resort personnel to provide services and rental management
- To perform reviews of services
- In connection with the sale, merger, or change of control of the rental property
- As required by law enforcement, government agencies or third parties through court order, subpoena, warrant or other legal process, or in good faith to prevent suspected criminal, illegal activities and protect our customers. We may not notify customers of every legal request, challenge, or demand.
- Vendors or supplies that perform specific tasks on our behalf
- To government agencies to obtain permits and remit taxes
How we protect your data
To ensure security and confidentiality, the firm maintains physical, electronic, and procedural safeguards that comply with federal standards to protect the privacy of our customers. You are responsible for ensuring your password and account information are private.
Identifiable information about our customers or prospective customers will be maintained during the span of the engagement and for a period thereafter as required by state privacy laws.
www.caprockproperty.com will post its Privacy Policy and if its policy is expected to change.
Cookies
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content.
How long we retain your data
We maintain your data as required to perform services and allowed and required by law.
What rights you have over your data
You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep to perform our contract between us, for administrative, legal, or security purposes.
We do not sell your personal information to any non-agent third parties.
If you live in California, the California Consumer Privacy Act of 2018 (CCPA) has special provisions and handling or private data. Over the last 12 months, we have collected “personal information”, as described under CCPA, including the information including guests of California that rent our properties, including but not limited to payment, identity, contact, bank account, tax, contact information, site locations, device and browser information, location, and other information previously sited. While CCPA may define “sale” as sharing information with advertising publishers such as Facebook and Google for promotional and marketing purposes, we do not otherwise “sell” your personal information. You have the right to ask us for access, deletion, or descriptions of how we use certain personal information upon request. We will verify your identity and that you live in California to comply with these requirements. Contact us at 855-779-1500 or send an email to [email protected] to exercise your legal rights regarding personal information.
General
- You agree to this Agreement, Terms and Conditions and Privacy Policy
- You agree and consent that all communications, agreements, documents, notices, confirmations, transaction receipts updates and disclosures can be received electronically by posting on the website or delivered by the email you agree to keep current so you can receive the information we send to you. We are not liable for incorrect, re-routed, or returned emails
- To withdraw your consent, you must submit your request in writing to: www.caprockproperty.com, PO Box 241, Marina, CA 93933
- We use www.stripe.com and www.paypal.com for payment processing. To learn more about their privacy policies, please visit their websites.
- We use Google Analytics for advertising and marketing purposes. Please visit Google’s Privacy Policy and Terms and Conditions.
- We reserve the right to change our Privacy Policy at any time without notice. These changes will be posted on this site.
